About DUALRAYS
As a specialist in modern, efficient, advanced LED lighting for industrial applications, Shenzhen Dualrays Optoelectronics Co.,Limited is one of the leading professional technology and marketing oriented NHTE (National High Technology Enterprise) in R&D, manufacturing, sales and service of intelligent industrial LED luminaires.
Our main products includes LED Triproof Light, LED Flood Light, LED High Bay Light, LED street light universal plug-in LED Linear light module, LED trunking lichtband etc.
We have strong R&D team which work closely to Marketing and Sales Department, and strict quality control system and facilities to ensure the quality, and we have built strategic partnership with the international top brands, such as CREE, PHILIP LUMILEDS, NICHIA, MEANWELL, PHILIPS ect, we have set up our own engineering laboratory for safety test, such as the Photometric testing, EMI testing, EMC testing, Surge Testing, ESD testing, IES file etc.
All of our LED luminaires comply with CE, RoHS standards, and for the leading products, it is also TUV, ENEC, VDE, SAA, C-Tick, LM79, LM80, CB listed, we focus on Western Europe and Oceania market, the LED luminaires have been completely proven to be independent innovations and intellectual property.
We are proud to provide innovative designs,affordable LED luminaires,high-touch service, excellent customer experience for the leading distributor, wholesaler, and contractor from Western Europe and Oceania.
In addition, we can provide our customers value added service with Dialux software for lighting design projects free of charge.
DUALRAYS adheres to independent innovation, Dualraysers try to build a world well-known LED industrial Lighting Brand.
(Partnership)
锛圕ustomer Portfolio)
Dualrays is practicing the enterprise management principle 鈥淧erfect or Nothing鈥?
Efficient Industry, Created by Dualrays!
Our Service
Pre-Sales Service
a. Provide details about the production procedure;
b. Assign engineers for installation and testing;
Sales Service
a. Customized solution designs;
b. Product rendering and dialux simulation;
c. Dualrays successful sample projects and visit our production lines and R&D base;
After-Sales Service
a. 3 to 5 years quality warranty with lifelong maintenance.
b. Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
c. Responding time: upon receiving user鈥檚 notification, we ensure 24-hour after-sales technical support.
d. Spare parts: necessary spare parts are provided together with products to customers.
e. Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
f. Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
g. Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.
h. Site instruction service of installation is available.LED Street Light with Single-lamp Controller suppliers
website:http://www.dualrays-led.com/
website2:http://www.dualrays-lighting.com/ |